Insights

Notes on loyalty and guest experience in the GCC

Practical thinking on loyalty, guest apps and recognition for restaurant, beach club and hotel groups across the Gulf.

18 Oct 2026 · UAE hospitality

The big hotel groups want your regulars. Here is how to keep them.

Marriott, Emaar and Accor now reward UAE diners with no hotel stay needed. How independent and mid-sized groups keep regulars without a points war.

8 Oct 2026 · Saudi Arabia

Saudi Arabia hit 123 million tourists in 2025, driven by domestic travel. What that means for restaurant and hospitality loyalty in the Kingdom.

1 Oct 2026 · UAE

In UAE venues, the floor team can do more for loyalty sign-ups than any ad budget. How to set it up, reward staff and handle consent properly.

23 Sept 2026 · Dubai

Tourist numbers fell sharply in 2026 while Dubai's population kept growing. Why residents should sit at the centre of your loyalty programme.